A new position is open as an IT Support Specialist at our office in Tetovo!
We are looking for an individual who will provide first-level assistance in resolving desk issues, web tasks and service requests.
Knowledge, Skills, and Experience Required
- Degree in Computer Science, Information Technology, or related field
- Fluent in English;
- 1 Year Experience in IT Support.
- Thorough knowledge of Internet Protocol and basic networking principles;
- Understanding of Microsoft Office 365 (SharePoint, OneDrive, Teams, etc.);
- Knowledge of WordPress.
- Ability to troubleshoot: software, hardware, printers, and network issues;
- Interest in the latest technology advancements in information systems, hardware, and software;
- Good organisational & time-management skills;
- Ambitious, pro-active, determined, detail-oriented, and enthusiastic;
- Strong desire to grow, as an individual and within a company;
- Capacity to both works effectively in a team and independently;
- Ability to problem solve and handle multiple tasks efficiently and effectively.
– Video/audio conference platforms and large meetings assistance (Microsoft Teams, Zoom, Google Meet etc.)
– Desktop/mobile/peripherals – day to day miscellaneous and troubleshooting;
– Microsoft Office 365 Support (Office package, Teams, OneDrive, SharePoint, Mail etc. )
– VOIP Telephone system management, support and troubleshooting;
– Printer/peripheral remote setup, installation and troubleshooting;
– New PC staging and setup;
– Ticketing system – Help desk requests and resolutions;
– Train and guide staff for hardware and software usage;– Web site maintenance (WordPress) (WordPress setup and editing; Theme, Plugin and Core Files; Installation/update and regular updates; Image optimisation; Research, developing and consulting; Fixing bugs).
– WEB Development – (PHP basics; Forms; HTML and CSS; MySQL; JavaScript basics).
– Web Security – (Security optimisation; Malware Removal; Regular Database Backups).
– Web Hosting – (Hosting and migration; SSL Certificate installation; Mail management).– Assist with Firewall policy updates;
– Administration, operation, maintenance, installation network management, quality control, and system administration;
– VPN access for remote users;
– Network data analytics to determine network usage;
-Configuration of WAN, LAN and
Wi-Fi routers or related equipment.
– Produce user instructions, procedures, or manuals;
– Remote access policies management and updates;
– Security settings/access permissions for groups or individuals;
– Microsoft Active Directory design and manage domains, objects, and users within a network
– Remote Server Maintenance
The individual will be part of a growing IT department and will have the opportunity to gain practical experience in an improved and success-oriented environment.
Coordea offer
- Full-time work position with a carrier plan;
- Low hierarchy and open communication;
- Friendly and professional teams;
- Contemporary international office premises;
- Calm and creative work environment;
- Amazing support systems within the company;
- Sporadic business trips to Sweden.
You will be supported by diverse teams where the unique perspectives, ideas, and experiences that all Coordea people bring, are strongly valued.
So, what are you waiting for? Send, your CV to the following email: career@coordea.com with the subject line: “IT Support Specialist” and become the new member of Coordea Family.
Application deadline: 29.01.2021
Applications are reviewed in the order in which they arrive, and we will close the opening as soon as we find the right candidate. We advise all applicants to APPLY as early as possible.
